Terms & Conditions

By paying for and hiring from Wanaka Wedding Hire  ( Wanaka Dreams Ltd ), you are agreeing to our Terms and Conditions.

 

All hire items are priced on our website and all prices include GST ( As of the 24.09.2023 prices include GST, all bookings prior to this date we excluding GST )

We have no minimum spend for hire within the Wānaka/Hāwea region. Any hire outside this region must be a minimum of $200 (excl GST).

All our quotes are valid for 7 working days from being sent out. Due to demand, we cannot put a hold on items but we can change bookings by adding or removing items as needed. All quotes we send are subject to availability.

To secure your booking, payment must be made within 7 days of the date of invoice. Hire is confirmed upon payment of the invoice. If payment is not received within 7 days the hire is not secured and you will need to rebook.

Hire Period
The standard hire period for items is from 1-3 days. The hire period includes from the time you pick up/ we deliver, until return/collection. You are fully responsible for the goods during your hire period. All hire items are to be returned to Wanaka Wedding Hire by 9.30 am on the agreed date of return. There are no discounts for early returns.

Delivery & Collection
Delivery & collection costs will vary depending on item size, location, and the number of items hired. Any furniture or heavy items must be delivered by Wanaka Wedding Hire, they cannot be picked up or returned by the hirer. All deliveries and collections will be made to the front door of the venue/property unless otherwise arranged at the time of quoting. If a pack-in or pack-out is required without prior arrangement, it will result in a penalty fee as deemed appropriate by Wanaka Wedding Hire. This is to be paid immediately when invoiced.

Picking up and/or returning your items incurs no delivery charge. Pick up point is 15 minutes from Wānaka and 40 minutes from Cromwell. Wanaka Wedding Hire is located in Hāwea Flat. Failure of the hirer to return hire items on the time agreed by in these terms and conditions (9.30 am) will result in a penalty fee to the value of an extra day of hire. Failure of the hirer to return hire items to Wanaka Wedding Hire at all will result in a penalty fee to the value of an extra 2 days of hire plus the cost of collection (a delivery fee based on the location of collection). These are to be paid immediately when invoiced.

Payments & Deposits

Hires under $250 (inc GST)

To secure a booking for items under $250 (inc GST) the full amount of the booking must be paid within 7 days of the invoice. This payment is fully refundable if cancellation occurs more than 4 weeks before the start of the hire period. Payment of the full amount demonstrates your agreement to abide by our terms & conditions, as laid out in this document.

Hires over $200 (inc GST)

All hires over $200 (inc GST) require a non-refundable deposit of $60 ( inc GST) to secure the booking. Final payment is due 4 weeks before the start of the hire period. All final payments are non-refundable. In the event of a date change, the booking and deposit will be shifted at no extra cost. If the event is cancelled outside of the 4 weeks, the deposit is kept to cover admin time and loss of income. If you cancel your event for any reason and your invoice has been paid in full, it is final and non-refundable. Payment of the deposit demonstrates your agreement to abide by our terms & conditions, as laid out in this document.

Payment can be made by bank deposit, Visa, or Cash. If you are paying from an overseas bank account, please ensure you pay the bank fees. Any fees incurred by Wanaka Wedding Hire will be forwarded to the hirer. Your booking is confirmed when payment is made. 

Care and Cleaning

We take all practicable means to ensure our hire items are in good condition before they are hired. You must return your hire items in the state you found them in.  No double-sided tape, sellotape, duct tape, masking tape, electrical tape, glue, or any type of pen is to be used on Wanaka Wedding Hire items. Nothing other than chalk is to be used on the chalkboards. Wipe hire items such as tables clean with warm, soapy water only – no chemicals to be used on any hire items. 

Damage & Loss
You, the client, are responsible for all hire items while they are in your possession. It is the hirer’s responsibility to guard against loss or damage until items are collected or returned to Wanaka Wedding Hire. Any items left unattended at venues remain your responsibility until the end of the hire period. In the event, the hire items are lost, not returned, damaged (due to misuse or weather), or unclean in any way, then cleaning, repair, and/or replacement charges may apply in the amount that Wanaka Wedding Hire reasonably determines. These are to be paid immediately when invoiced. 

Furniture Bond
A $250 bond is required for furniture hire. You will be sent a separate invoice for the bond. The bond is refunded once all furniture hire items have been returned and checked by Wanaka Wedding Hire for damage. Any items lost, damaged, or dirty will be paid for from the bond. If damages, soiling, breakages, or loss are greater than the bond, the hirer will also be responsible for paying the excess to cover the full cost of cleaning, fixing, or replacing. Any furniture items that require replacement will also include any shipping or postage costs. Unless stated on the hire item all furniture is to remain inside and not to be used outside. 

Candle Holder – Cylinder Vase – Powder Candle – Cleaning Bond
A $200 ( inc GST )candle-cleaning bond is required for any candle holder hire. You will be sent a separate invoice for this bond. The bond will be refunded if all candle holders are returned in the condition they went out in. If any of the returned candle holders require cleaning to remove wax or other marks the bond will be used to cover the cost of the cleaning. 

 

Refunds of bonds into international bank accounts will incur a bank fee and this fee will be taken from the bond. 

Cancellation Policy
Please advise us of all cancellations as soon as possible.
All deposits and final payments are non-refundable.

No Refunds for Venue Change
Due to the unpredictable nature of weather conditions and the costs incurred in the preparation and delivery of the hire equipment, no refunds or reimbursements will be granted for changes in venue caused by inclement weather. Should a venue change occur due to inclement weather, we will make reasonable efforts to transfer the hire equipment to the new indoor location, subject to availability and logistical considerations.

 

Pandemic Clause
In the rare case of a pandemic taking effect during your hire period and a date change is required, we will hold the deposit and allow a date change up to 18 months after your original date. If you have made the final payment and had to cancel due to government restrictions and cannot postpone we will retain the $60 deposit and refund you the rest of your payment.